Human-Centered AI Strategy
Use AI Responsibly.
Get Better Outcomes.
I am someone who understands both people and technology—and can help us use AI responsibly to achieve better business outcomes. Not hype, not fear. Working systems that your team actually trusts and uses.
The Problem
Your AI Pilot Works. Your Rollout Doesn’t.
The demo impressed everyone. Six months later, adoption is flat, nobody trusts the output, and no one can say what it changed. That gap is rarely technical.
Nobody trusts the output
Without accuracy testing and honest documented limits, one confident wrong answer ends adoption permanently. Trust is the whole product.
It doesn’t sound like you
An agent trained on generic data answers like a stranger. It has to learn your team’s voice, tone, and the daily processes it is stepping into.
The team was never brought along
Tools land on people who were not consulted, trained, or shown what changes for them. Change enablement is not the last slide — it is the work.
What I Do
Services
Engagements are scoped to your situation — from a two-week assessment to an embedded role through a full rollout. Every engagement starts with a free discovery call.
AI Readiness & Opportunity Assessment
Where AI genuinely helps you and where it will waste money. Requirements gathering with the people doing the work, process mapping, and a prioritized roadmap tied to measurable outcomes.
AI Agent Implementation & Testing
Standing up an agent and proving it works — the exact work I did on Casey at FirstKey Homes. Output accuracy testing, coverage expansion, edge-case handling, and reliability tracking over time.
Prompt Engineering & Voice Training
Training and tuning an agent on your team’s voice, tone, and daily processes so its responses match how you actually work. Prompt design, system instructions, and a reusable prompt library.
Responsible AI Integration & Governance
Guardrails, escalation paths, human-in-the-loop checkpoints, and documented limits. Built on real experience with regulated environments — pharmaceutical compliance, government contract reporting, classified networks.
Change Enablement & Training
Training programs, documentation, and onboarding materials that turn a rollout into adoption. I have built these for technicians, call center staff, end users, and executives — each audience gets its own version.
Executive Reporting & Adoption Metrics
Reporting leadership can act on: what improved, by how much, what is still failing, and what it will take to fix. Complex technical issues translated for every level of technical fluency.
Case in Point
Casey, in Production
At FirstKey Homes I helped implement and test Casey — the AI agent now in production supporting prospect-to-resident leasing workflows and automated outreach.
- Trained the agent on our team’s voice, tone, and daily processes so its responses match how we actually work
- Tested output accuracy systematically to grow its reliability and coverage
- Worked alongside the leasing support workflow it was built to serve — resolving application issues and improving conversion
The point: I did not consult on this from the outside. I was in the workflow the agent was built for, which is exactly why the training and testing worked.
Capabilities
Skills & Tools
AI & Strategy
- AI Implementation & Testing
- AI Prompt Engineering
- Human-Centered AI Adoption
- Responsible AI Integration
- AI Agent Training & Tuning
- Knowledge Management
Business Analysis
- Requirements Gathering
- Data Modeling
- Process Improvement
- Executive Reporting
- Change Enablement & Training
- Cross-Functional Leadership
AI & Generative Tools
- ChatGPT
- Claude
- Higgsfield
- Canva
- Prompt Design
Data & Analytics
- SQL
- Python
- Tableau
- Power BI
- Excel (advanced)
- Crystal Reports
Development
- VS Code
- JSON
- HTML / CSS
- PowerShell
Enterprise Platforms
- Salesforce
- ServiceNow
- SAP
- Yardi Voyager
- Dynamics CRM
- Oracle
Credentials
Certifications & Education
- Georgia TechData Science & Analytics Certificate
- ITIL 4 FoundationCertified
- Scrum Master Certified (SMC)ID 86205
- Scrum Fundamentals (SFC)ID 85421
- Strayer UniversityMS, Decision Support Systems Mgmt
- Strayer UniversityBS, Computer Information Systems
- Security clearancePreviously held DoD Top Secret/SCI
Track Record
Experience
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Jul 2024 – CurrentCentral Sales Support SpecialistFirstKey Homes
Support prospect-to-resident leasing workflows and automated outreach, resolving application issues and improving conversion.
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Apr 2021 – Jul 2024Caregiver & Volunteer Content CreatorJBM Global Ministries
Managed a global subscriber database and segmented campaigns in Constant Contact; designed websites and marketing materials for small businesses while serving as full-time caregiver for a disabled-veteran family member.
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Nov 2021 – Sep 2022Notary Public / Signing Agent (Contract)First American
Secure notarization for mortgage loans and refinances as a mobile, NNA-Certified Signing Agent commissioned in MO, KS, and NC.
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Oct 2020 – Apr 2021Sr. Service Operations Expert for GEMicroland Limited
Managed ServiceNow incident/change/RCA workflows across GE business units, prioritizing high-impact incidents.
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Jan 2019 – Oct 2020Lifecycle Operations Specialist / EngineerGE Digital
Monitored enterprise platform availability and analyzed escalation trends to recommend automation and preventive fixes.
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Jun 2017 – Jan 2019Contracting Operations AnalystCumberland Consulting Group
Managed pharmaceutical client relationships and delivered government program reporting, supporting compliance and system testing.
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Jul 2016 – Jun 2017Project CoordinatorMasTec
Coordinated cross-functional project execution across stakeholders and vendors as primary communication liaison.
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Mar 2016 – Jul 2016FiOS Network Team Lead (Contract)Mercury Z LLC
Led a technician team supporting network provisioning and customer installations, managing escalations and scheduling.
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Mar 2015 – Jul 2015Project Manager (Contract)SoftPro Software Development
Ran Scrum/Agile delivery for product teams through customer upgrades and migrations.
No Cost, No Pitch
Book a Free Discovery Call
Thirty minutes. Tell me what you are trying to do with AI and what is in the way. You will leave with an honest read on whether it is worth doing — even if the answer is not yet.